Job Title Global Travel and Expense Manager
The Global P2P Travel and Expense (T&E) Manager reports directly to the Global Procure to Pay Director.He/she is responsible for managing the operations related to employees’ cash advance requests, travel expenses, expense analytics, travel and expense training and expense audit and compliance.A key responsibility for this position is to deliver cost efficient travel services through Concur expense platform with high customer satisfaction while maximizing travel policy and savings.His/her team is expected to build and optimize our existing WV Concur expense platform and work closely with Transition team on migrating T&E processes to the Shared Services.
This role is also expected to provide a quality check function for the team, supporting a culture of continuous improvement to not only meet, but exceed the service standards set by the Service Level Agreement while working to improve financial compliance across World Vision.
Lead operational delivery of “follow the sun” travel and expense (T&E) processing strategy, ensuring all invoices are paid according to assigned payment terms
Collaborate with the Project Implementation team to ensure smooth transition of T&E processing to the Shared Services
Identify, develop and deliver solutions to improve T&E processing efficiency by analysing opportunity areas for compliance and speed.
Ensure process continuity – cross training, disaster recovery, backup capacity
Support WV staff in the effective and efficient management of travel and expense, exhibiting the highest degree of integrity, professionalism, customer-centricity and urgency.
Ensure T&E administration and processes meet all audit standards; serve as point of contact for internal and external audit requests
Support the definition and implementation of metrics for T&E (SLAs and KPIs)
Monitor delivery and honestly report results – celebrate success and improve where needed. Manage global SLAs with customer agreement by leveraging the use of PBI dashboards and other analytical reports for decision-making.
Proactively manage customer feedback – prioritize issues and keep stakeholders informed of status
Positively influence and partner with the GCs, FOs, and BUs to effect change, share best practices, leverage processes and automation, training, and employee development
Report to Global Director: Procure-to-Pay on any incidents identifying corrective and preventative measures to ensure no similar incidents occur. Take action to implement preventative measures and ensure team is aware and adhering to any new measures.
Proactively identify improvements in the T&E processing to drive more efficient and less costly processes while taking into account customer feedback. Prepare change request to recommend new processes while identifying and mitigating risk. Ensure recommendations are consulted and agreed with others affected teams such as Business Support Desk, R2R, Business Intelligence, Field Offices, etc.
Promote and encourage innovation within the team fostering a positive change culture within the team.
Supervisory Responsibility & Risk Assessment/Analytics
Acts as hiring manager for the global travel and expense team; actively conducting workforce planning to ensure positions are filled promptly, leave is evenly distributed and there are no staffing gaps.
Helps to drive benchmarking studies and competitive intelligence assessments across travel and expense accounting, including ongoing target setting.
Minimum 5 years of overall experience required. Exposure to travel and expense management preferred.
Understanding of T&E industry tools, processes and best practices
Bachelor degree (preferred fields of study – finance, accounting, or business management). Master’s degree will be an added advantage and will be preferred (preferred fields of study – finance, accounting, or business management)
Knowledge of GEMS/Concur process flow
Strong communication skills, creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Hands on approach; self-motivated and proactive with ability to think strategically, act tactically and solve problems.
Demonstrated ability to develop and manage team members. Able to interact with all levels of the organization and to excel in an environment that emphasizes teamwork and collaboration
Ability to work in a deadline driven environment and perform several tasks concurrently with a high level of efficiency and accuracy.
Excellent verbal and written and communication skills
Lean six sigma greenbelt or at least working towards getting certified.
Certified accountant or similar qualifications
Travel and/or Work Environment Requirement:
10% travel internationally
Flexible working hours
Working from one of our shared service offices is preferred and expected most of the time